Novatus Refund Policy
Last Updated: May 11, 2026
1. Overview
This Refund Policy governs purchases made through the Novatus Platform.
Because Novatus distributes digital products, refunds are handled differently from physical goods.
2. Eligibility for Refunds
Users may request a refund within 14 days of purchase if:
- the game does not launch or function as advertised;
- the wrong product was delivered;
- the product contains critical technical defects;
- the purchase was unauthorized;
- required activation keys or downloads were not delivered.
Refund requests may be denied if:
- excessive gameplay or usage is detected;
- the request is abusive or fraudulent;
- the issue is caused by unsupported hardware or software;
- the product description accurately disclosed the limitation or issue.
3. Technical Issues
Users experiencing technical issues should contact support before requesting a refund.
Novatus may request:
- crash logs;
- screenshots;
- hardware specifications;
- troubleshooting attempts.
4. Fraud Prevention
Novatus reserves the right to deny refunds or suspend accounts in cases involving:
- chargeback abuse;
- repeated refund abuse;
- payment fraud;
- suspicious purchasing activity.
5. Chargebacks
Users are encouraged to contact support before initiating a chargeback.
Fraudulent or abusive chargebacks may result in account suspension or termination.
6. Developer Responsibility
Developers are responsible for ensuring products function substantially as described.
Novatus may recover refunded amounts from Developer payouts where permitted by applicable agreements.
7. Processing Time
Approved refunds are generally processed within 5-10 business days, depending on the payment provider and financial institution.
8. Exceptions
Novatus reserves the right to make exceptions to this policy at its sole discretion.
9. Contact
Refund requests and support inquiries may be directed to: